FAQ

Got a question for us? Take a look at some of our most frequently asked questions below.

FAQ Menu
  • Online Orders
  • Coffee
  • Smart Café
  • Technical Issues
Online Orders

I don't have a machine for coffee pods. Are you going to sell ground coffee beans?

Yes! We will be launching bags of freshly roast & ground coffee as soon as May. Please check back on the site so that you can place your order once they are available.

How will I know that you received my order?

Once your order is processed you will receive a confirmation email. If for some reason you do not receive an email, please send us a message

When will my order arrive?

We ship your order using UPS. Your order should ship within a few business days (Mon-Fri). You will receive tracking information with your shipping confirmation to enable you to check the status of your order. Due to increased demand for delivery due to COVID-19, UPS may be experiencing longer than usual delivery times.

How can I get free shipping?

We are pleased to offer free shipping on all orders for a limited time.

What methods can I use to pay?

We accept Visa, MasterCard, and American Express debit and credit cards.

What is your Payment and Personal information security policy?

Security is an important priority for us and we are committed to protecting your privacy. All payments made for our products over the Internet are processed through a secure server, which means that your card details are specially encrypted before we send them to our payment provider. Check out our Privacy Policy if you’d like to find out more.

How can I place a return or get a refund?

We want you to LOVE your products. In the rare case that you’re not satisfied with your order, please contact us WITHIN 15 DAYS of receipt at 1-877-77-COSTA or send us a message. Unfortunately, we cannot accept returns outside of 15 days of receipt. Please note that it is necessary to contact our Customer Care Department first, either via phone or through the Contact Us form and to receive instruction from this department for a return or refund to be processed.

Coffee

Can I purchase your Signature Blend espresso beans in the US?

Not yet. But we know lots of people would love to enjoy the taste of a Costa Coffee at home, so stay tuned!

Is your coffee responsibly sourced?

Absolutely. 100% of the coffee beans sourced for our coffees are from Rainforest Alliance certified farms.

Smart Café

Who do I contact if I’m interested in having a Costa Smart Cafe at my location?

Please call 877-77-COSTA or send us a message. Please include your geographic location(s), channel of business and any information you can share about your current coffee offering.

What are the minimum requirements to have a Costa Smart Cafe?

We are typically looking for locations that will sell at least 40 cups per day.

Can I purchase a Costa Smart Cafe?

No, the one-of-a-kind Costa Smart Cafe is only available from Costa US.

What kind of coffee beans are used in the Costa Smart Cafe?

We use a signature blend of beans that we call the Mocha Italia blend. This is the same blend of beans that our founders, Sergio and Bruno Costa, used after experimenting with over 100 different blends and roasts, and it is the same blend you can find in our 4000 stores and 10,000 Costa Smart Cafes around the world. The beans are always among the finest beans available around the world, and they always come from farms that are Rainforest Alliance certified.

Where can I find a Costa Smart Cafe?

We are expanding quickly, but please check out the locator to find current Smart Cafes in the U.S.

Are there Costa Smart Cafes outside the United States?

Yes, there are almost 10,000 machines in countries around the world, but the great majority of our machines are in the UK, where Costa Coffee has been one of Europe’s most popular brands for almost 50 years.

Technical Issues

I have a Costa Smart Cafe and it needs service. Who do I call?

Please call 844-55-COSTA. We have representatives waiting to help you.